Meet Maxie & Barry: Your Guest Concierge Team
How do Maxie & Barry automate Hospitality & Travel?
Hospitality AI automation involves deploying autonomous personas like Maxie (AI Receptionist) and Barry (AI Sales BDR) to handle the guest journey. Maxie manages 24/7 inbound booking inquiries and concierge services, while Barry executes outbound sales and loyalty re-engagement campaigns, driving higher direct bookings and guest satisfaction.
Hear Merakle handle a Booking
Hotel Reservation & Concierge
Listen to Merakle handle a room booking inquiry, confirm availability, and answer a question about airport transfers.
Inbound Bookings
Automate 24/7 room and tour bookings via voice and WhatsApp. Sync directly with your PMS or booking engine for real-time inventory management.
Guest Engagement
Launch automated pre-arrival and post-stay workflows. Send itineraries, upsell room upgrades, and collect guest feedback effortlessly on WhatsApp.
Autonomous Concierge
Handle 80% of guest requests—like late check-outs, WiFi passwords, and local recommendations—without human intervention, 24/7.
Why use Merakle for Travel & Hospitality?
Capture Direct Bookings
Reduce OTA commissions. Merakle answers calls and messages instantly, converting window-shoppers into direct bookings before they leave your site.
Multilingual Mastery
Travel is global. Merakle speaks to your guests in 50+ languages, ensuring international travelers feel understood and valued throughout their journey.
Operational Efficiency
Free up your front desk staff. Let Merakle handle the high-volume repetitive queries so your team can focus on delivering exceptional in-person service.
Hospitality & Travel Workflows
Reimagine the guest experience with AI that acts as a bridge between your business and your customers. Merakle handles the logistics so you can focus on hospitality.
- Automated Itineraries: Instantly send booking confirmations and digital itineraries on WhatsApp.
- Loyalty Re-engagement: Use AI to call and message past guests with personalized offers to drive repeat stays.
- Real-time Problem Solving: AI identifies guest dissatisfaction during the stay and alerts management for rapid recovery.
Claim: Hotels using AI automation see up to a 20% increase in direct bookings and a 30% reduction in guest support costs.
Guest Concierge
Inbound via Voice
20%
Direct Bookings
30%
Support Savings
Frequently Asked Questions for Hospitality AI
Can the AI handle room bookings and availability checks?
Yes, Maxie can integrate with your Property Management System (PMS) to check live availability and book rooms directly via voice or WhatsApp, ensuring a seamless booking experience.
How does the AI handle guest requests during their stay?
Our AI agents act as a 24/7 digital concierge, handling common requests for WiFi passwords, late check-outs, or local recommendations instantly without involving front desk staff.
Can it manage airport transfers and tour bookings?
Absolutely. Maxie can collect details for transfers and tours, coordinate with your service providers, and send digital itineraries to guests automatically on WhatsApp.
Does it support multiple languages for international guests?
Yes, Merakle supports over 50+ languages, allowing your hotel or travel agency to provide native-level support to international guests without hiring multilingual staff.