Voice Agent Ecosystem
Human-like voice interactions powered by Panini's visual Call Flow Architect to design complex decision trees.
- SIP Trunk Management
- Live Call Monitoring
- Ultra-low Latency TTS
- Transcription Engine
Chat Orchestration
Multi-channel text automation across WhatsApp, Webchat, and Email from Panini's single command center.
- Official WhatsApp API
- Split-View Batch Inbox
- Email Threading
- Custom Web Widgets
Panini Command Center
The mission control layer for real-time monitoring and seamless human-in-the-loop intervention.
- Human Handoff Engine
- Live Session Barging
- Sentiment Analysis
- Resolution Tracking
Knowledge Base & Tool Grounding
Panini ensures agents don't hallucinate. They are grounded in your business reality through a multi-layered intelligence system.
Document Intelligence
Train agents on PDFs and text files using Panini's grounding engine to provide factual answers.
Real-Time Tool Calling
Agents call external APIs to fetch live data like product stock levels, order status, or pricing updates via Panini's "Tools Master".
Asset Library
Maintain a central Panini repository for reusable text blocks and media to ensure brand consistency.
Autonomous Engagement Logic
Panini handles the complexity of "the follow-up" so your human team doesn't have to.
Calendar Sync
Automated booking that understands natural language dates and syncs with Google/Outlook calendars.
Smart Nudging
Automated re-engagement "taps on the shoulder" if a user goes silent during a conversation.
Multi-Step Follow-ups
Sophisticated drip logic that re-engages leads over days, stopping automatically once they reply.
Enterprise-Grade Administration
Scale with confidence using Panini's robust administrative and billing infrastructure.
Whitelabeling
Support for custom domains and branding, allowing you to resell Panini as your own.
Consumption Billing
Complete credit-based system with granular pricing rules for all channel types.
Global Infrastructure
Direct SIP trunking and official Meta API integrations for reliable global performance.